Return Policy
Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Customers are responsible for return shipping costs. Return shipping labels are not provided.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at:
Uniquepetstore.us@gmail.com (or) Text at 956-900-7441
Returns should be sent to the following address:
19479 Babcock Rd.
San Antonio TX 78255
United States
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Please contact us if you have questions about your specific item.
We do not accept returns on sale items or gift cards.
Exchanges
The fastest way to get the item you want is to return your current item. Once your return is approved, you can place a new order for the replacement.
Refunds
We will notify you once we’ve received and inspected your return and let you know if your refund is approved.
If approved, your refund will be issued to your original payment method within 14 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at:
Uniquepetstore.us@gmail.com (or) Text us at 956-900-7441